FAQ & Contact Us


What types of payments do you accept?
We accept Visa | MasterCard | American Express | PayPal | Apple Pay 
 
Can I change or cancel an order I just placed?
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us ASAP before we ship your package. Once the packaging and shipping process has started, it can no longer be cancelled or changed.
Why does the cart amount change from my local currency to USD at the checkout page?
We've enabled a real-time currency converter on our website to make it easier for you to get an estimate on how much the product will cost in your local currency. Due to certain regulatory and compliance restrictions we can only accept final purchases to be settled in USD so at checkout you will see the final amount in USD however on your method of payment statement (Credit Card, PayPal etc.) it will show your local currency.
 
How can I change my name or address?
You can change any of your personal details such as name or address in the Manage Account section of the website, by clicking on Edit Details. When an order is placed, you cannot make changes to your name or address once your order has been dispatched.
 
How do I find out the size of a product? 
The product sizing of every single product is displayed in our product gallery! It is usually the last picture. You can click on the photo magnifier as you hover your cursor over the photo to enlarge it.
 
Where is my order?
We will keep you updated on your order via email (If you haven’t received any emails, please check your Junk folder) You can track your delivery a number of ways; on your order confirmation email, there is a link to track your delivery. Alternatively you can track your order in your account. Under Order history, choose your order, and then click the tracking link.
 
How do I track my order?
You will get an e-mail from us telling you that your order has been shipped. Within that email there's a tracking number inside of it for your reference. You can either track through the link in the email, your Triple Mischief account, or go directly to the carrier's website. https://www.17track.net/en
 
How much is shipping and how long does it generally take?
We provide free shipping worldwide! No minimum amount so everyone can enjoy our goodies.The estimated delivery time for orders is 10-20 business days. Due to the fact that shipping times may vary depending on various factors beyond our control, we’ve established a guaranteed period for delivery of 30 business days. Please go here to check out our shipping details. 

How will my order arrive? 
If you order multiple products then there is a good chance that your items may arrive at very close but separate times and in separate parcels. This is due to some of our products being stored in different distribution centres.
 
Can I return the product/get a refund?
To be eligible for a return, your item must be unused and in the same condition that you received it (labels still attached). It must also be in the original packaging, maximum 14 days since receiving your item. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or change of the product or size. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds are only given to items that are broken or faulty. Refunds are also given to everyone who didn’t receive the products within the guaranteed delivery time.
Click here to read more about our refund policy.
 
When will I receive my refund?
If you are returning, we will process it on the same day we receive your items, once it has been processed we will send you an email confirmation (please check your junk folder!) Your refund will go back via the payment method you used when placing your order. Please allow up to 5 working days for your bank to process the refund.  Refunds for broken or faulty items will be done right after viewing your email with pictures of proof.
 
What happens if I receive a faulty item?
If you unfortunately receive a faulty item, please send us an email with pictures at info@triplemischief.com so we can discuss and process a refund.
 
I am missing an item, what do I do?
In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)
 
Contact us!
If you have any additional questions, feel free to send us an email at info@triplemischief.com and we will get back to you ASAP.